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 POLICY STATEMENT

1.    This policy applies to registration fees paid directly to both Byron Optimist Soccer Club and/or NorWest Optimist Soccer Club (NorWest Soccer) either online or in person.

2.    The principle behind our refund policy is to allow a reasonable period of time following registration for parents/players to withdraw, while still safeguarding the long-term financial stability of the club.

3.    Byron-NorWest Soccer commits to program expenditures once registration numbers are determined. These expenses are not recoverable to the Club if/when a member withdraws.

4.    All refund requests must be made in writing to the Byron-NorWest Soccer office by the individual who paid the fee(s) either in person or via our online request for refund procedure. Please allow 4-6 weeks for refunds to be processed.

5.    A minimum administrative fee of $30.00 will be charged on approved refunds.

6.    The final amount of any refund will be at Byron-NorWest Soccer’s discretion or in special or extenuating circumstances at the discretion of the Club President.

7.    Byron-NorWest Soccer shall not be responsible for any monies paid to a team, team coach or team official and Byron-NorWest Soccer shall not entertain requests for any such refunds.

8.    Byron-NorWest Soccer shall not be responsible for any monies raised and collected by teams through sponsorship or fundraising efforts and shall not entertain requests for any such refunds.

HOUSE LEAGUE REFUND POLICY

1.    There will be no refund of registration fees 14 days prior to the start of the season.

2.    Refunds requested prior to the above-stated deadlines will be processed, minus the Club’s administrative fee.

3.    A paid registration fee shall be fully refunded in the event Byron-NorWest Soccer is unable to field a team or provide a suitable program alternative. No administrative fee shall be withheld in this case.

4.    There will be no refund if a player withdraws due to medical reasons after the deadlines set out above with the exception of extenuating circumstances which must be presented to and approved by the Club President. Medical documentation will be requested.

5.    A paid registration fee shall be partially refunded (pro-rated) if a player’s family is transferred to another city, province or country (proof of transfer required).

6.    There will be no refund for a registration fee if a player is suspended or expelled from Byron-NorWest Soccer under the Byron Optimist Soccer or NorWest Optimist Soccer Club’s discipline policy or code of conduct rules.

ADULT LEAGUE REFUND POLICY

1.    There will be no refund of registration fees (individual or team) 14 days prior to the start of the season.

2.    Refunds requested prior to the above-stated deadline will be processed, minus the Byron-NorWest Soccer's administrative fee.

3.    Adult players who registered for a Competitive team should contact the team captain for their refund, not the Byron Soccer or NorWest Soccer.

4.    A paid registration fee shall be fully refunded in the event that Byron-NorWest Soccer is unable to field a team or provide a suitable program alternative. No administrative fee shall be withheld in this case.

5.    There will be no refund if a player withdraws due to medical reasons after the deadlines set out above with the exception of extenuating circumstances which must be presented to and approved by the President. Medical documentation may be requested.

6.    A paid registration fee shall be partially refunded (pro-rated) if a player’s family is transferred to another city, province or country (proof of transfer required).

7.    There will be no refund for a registration fee if a player is suspended or expelled under the discipline policy or code of conduct rules.

DEVELOPMENT AND COMPETITIVE REFUND POLICY

1.    A paid registration fee shall be fully refunded in the event Byron-NorWest Soccer, or the league is unable to field a team. No administrative fee shall be withheld in this case.

2.    A paid registration fee shall be partially refunded (pro-rated) if a player withdraws due to medical reasons within 14 days of injury occurrence or, in the case of extenuating circumstances, shall be at the discretion of the Club President. Medical documentation and an Incident Report shall be provided.

3.    A paid registration fee shall be partially refunded (pro-rated) if a player’s family is transferred to another city, province or country (proof of transfer required).

4.    There will be no refund of registration fees within 14 days prior to a player being registered with the Ontario Soccer for the respective season (Fall/Winter, Spring/Summer).

5.    Subsequent to accepting a place in the program through the registration and payment process, there will be no refund at any point thereafter if a player or parent disagrees with the player’s coach, team or tier placement.

6.    The season (Fall/Winter, summer) shall be deemed to have commenced as per the NorWest Soccer program outline. The cost of player uniforms and player processing shall be deducted from an approved refund request. The uniform shall be considered the property of the respective player with the cost being considered as part of the refund request.

7.    There will be no refund for a registration fee if a player is suspended or expelled from the Ontario Soccer, associated League or Byron Soccer or NorWest Soccer under the respective discipline policies or codes of conduct.

CAMPS & CLINICS REFUND POLICY

1.    There will be no refund of registration fees:

  • 7 days prior to a P.D. Day Camp
  • 14 days prior to Winter or March Break Camps
  • 14 day prior to the start date of the registrants week of Summer Day Camp
  • 14 days prior to the start date of any clinics, courses or speciality camps

2.    Refunds requested prior to the above-stated deadlines will be processed, minus the Club’s set administrative fee.

3.    A paid registration fee shall be fully refunded in the event we are unable to field a camp or clinic.

4.    There will be no refund if a player withdraws due to medical reasons after the deadlines set out above with the exception of extenuating circumstances which must be presented to and approved by the Administrative Director. Medical documentation will be requested.

5.    A paid registration fee shall be partially refunded (pro-rated) if a player’s family is transferred to another city, province or country (proof of transfer required).

6.    There will be no refund for a registration fee if a player is suspended or expelled from Byron-NorWest Soccer under the discipline policy or code of conduct rules.

FACILITY RENTAL REFUND POLICY

1.   Once a booking is confirmed and rental agreement drafted for any facility use at NorWest Soccer no refunds will be issued.